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Welcome

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CUSTOMER SERVICES

Find here answers to your questions about the RedLine company and its products.

     •       Our Strong & Precious materials

 > Redline SI-GH Diamonds are SCPK certified and come from responsible mining ( learn more ).

 > The Gold used in our Atelier is a strong 750/000- 18 carats alloy available up to 4 colors: White, Pink, Yellow & Black ( learn more ).

 > Our iconic bracelet string is available up to 86 colors and is exceptionally strong.

    •       Jewelry Customization and Sizes:

In order to bring you joy & full satisfaction, many of our jewelry ( rings, bracelets, necklaces) are available in 3 sizes and up to 4 colors of 18 K gold.

 Keep it up with the latest trends! Our Atelier can customize your favorite Redline Jewelry by changing it string or chain color.

    •       Made in France
RedLine collections are all created and Handcrafted right in the center of Paris, 161 Rue Saint Honoré, 2 steps away from the Louvre and Place Vendôme. ( learn more ).

Our Showroom, design studio, offices and Workshop are located in this same prestigious and historical location.

    •       Stores & Orders
        > Shop on line : discover every collections and customize your jewelry on our official                 E-Shop.

        > https://www.redline-boutique.com

        > Showroom : We welcome & advise you in our elegant and confortable Showroom      in the center of Paris.

        > Make an appointment

        > Localize a local official RedLine Dealer and everywhere else.

              > Store Locator

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 2/ Customer Help & Services:

    •       Create an Account:

You can create an account and subscribe to our Newsletter on our E-shop website / My account access.

 From your personal dashboard you can easily:

> Manage & edit your personal informations : e-mail adresse and password

> Manage & edit your billing & shipping adresses

> Search for previous orders

> Subscribe to our Newsletter and stay updated on Redline trends & exclusive contents.

    •       How do I shop online ?:
Discover every collections and ranges of products on our E-Shop or simply use the Search Bar.

Every jewelry is presented in details on its product page where you can:

> Consult product specifications, compositions, prices.

> Learn more about the manufacturing and delivery time.

> Customize your product by choosing it size, bracelet & gold color.

> Add the product to your cart by clicking « Add to cart ».

     •       My Cart

 Access to your order by clicking on « My Cart » on the top right of the webpage.

 Your cart gathers every products of your selection or order.

> Add another product from you cart by clicking «  Continue to shopping »

> Delete an article from your cart by clicking on the « Bin » icon of the product summary

> Find related and additional products matching with your selection.

   Simply click on « Add to cart » to add it to the order.

> I you have a discount code, enter the coupon code in the proper area then click on « Apply coupon ». The discount will be automatically applied.

 The total and final amount of the order is payable in Euros € and includes taxes and standard delivery costs.

     •       Proceed to checkout

On « My cart » page, simply click on « Proceed to Checkout » to confirm your order.

Fill the forms with the required informations:

> Billing informations

> Delivery options & informations

> Pay with a debit / credit card

> Order verification

A final confirmation email will be sent confirming the order.

    •       Secure Payment

> Pay safely online with major debit / credit cards, Visa & Mastercard ( SSL security    payment system / CCV security code ).

> For all orders up to 1 500€ , a payment by an international bank transfert is required.

    •       Order Tracking

> The confirmation email sent to you includes the order reference.

> You can track and verify the progress of your order in the « My Account » section.

     •       Delivery

Many delivery options are available:

> La Poste Colissimo for France and International delivery.

> Fedex for other European countries.

> Local « Pick up points » (when available).

Track the delivery with the reference number sent by email.

     •       Warranty

Our jewelry are guaranteed and delivered with a Redline product and materials authenticity certificate.

In our workshop, you can also repair, modify (on quotation) and change your thread. If you keep the same size and color, its free. If you change the color or the size of your thread it will be charged 20€ TTC. 

    •       Return / Refund / Exchange Policy

> You have 14 days to contact Redline customer service and change your item for a different size or bracelet color.

 > Our workshop can fix and / or modify your jewelry, simply ask us a quotation.

 > The refund is only possible on the credit card used for the payment or same bank account number for a transfert.

 > Learn more about our exchange and refund policy by consulting our « Conditions of On line Sales ».

 > For other informations, please call us + 33 1 44 64 92 24 or send an email boutique@redline.paris .